Frequently Asked Questions
Everything you need to know about your SIEDRÉS experience.
Where does SIEDRÉS ship from and do you offer international delivery?
All orders are dispatched from our warehouse in Istanbul, Turkey. We offer worldwide express shipping via DHL and UPS, ensuring your pieces reach you within 3-7 business days depending on your location.
What is your return policy?
We accept returns on all full-priced items within 14 days of delivery. Items must be in their original condition, unworn, unwashed, and with all tags attached. Please note that return shipping costs are the responsibility of the customer.
How do I determine the right size for me?
Each product page features a specific size guide and fit notes. As our collections often feature unique silhouettes and stretch fabrics, we recommend following the measurements provided or contacting our customer service for personalized advice.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express) as well as PayPal. All transactions are processed through a secure gateway to ensure your data remains protected.
Are customs duties and taxes included in the price?
For orders outside of Turkey, customs duties and taxes may be applied by your local customs office upon arrival. These charges are not included in the final purchase price and must be paid by the recipient.
How should I care for my SIEDRÉS garments?
To preserve the vibrant prints and delicate fabrics of your pieces, we generally recommend dry cleaning or gentle hand washing in cold water. Please always refer to the specific care label found inside each garment.